Refund & Cancellation Policy

Refund & Cancellation Policy

At Balaji House, we want our customers to have a smooth and satisfactory shopping experience.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.

To request cancellation, please contact us as soon as possible through our customer support details.

Return & Refund

If you receive a damaged, defective, incorrect, or different product from what you ordered, please contact us within 48 hours of delivery with your order details and photographs/videos of the product.

After verification, we will review the request and, where applicable, arrange a replacement or refund.

Refund Process

Approved refunds will be processed through the original payment method or another suitable method. The time taken for the amount to reflect may depend on the payment gateway or bank.

Important

Products should be unused and in their original condition with tags and packaging intact wherever applicable.